In 2024, Airvet implemented impactful updates and product developments that have allowed us to continue our mission for helping pets live their happiest, healthiest, and longest lives. These changes range from technical support to make implementation easier than ever to speciality visits with trained vet specialists. These innovations are why HR leaders at some of the influential brands in the world continue to adopt Airvet into their benefits plan to make a difference for their employees.
Interested in what we did this year? Let’s walk together through some of the highlights that made 2024 a remarkable year in Airvet’s journey.
In 2024, we made a number of impactful product enhancements to improve the pet parent experience as well as the employer experience. Below are some of our highlights from this past year!
Expanding telehealth access in multiple languages
At Airvet, we are committed to making pet care accessible and inclusive for every pet parent. Accessibility means not only offering care quickly during a time of need, but ensuring that the delivery of care is available in a language preferred by the pet parent. In 2024, our team has been dedicated to expanding our telehealth service beyond English and we’re thrilled to announce that starting in Q4, we began offering care in French and Spanish to select members.
Switching to your preferred language on Airvet is simple. Whether you’re new to the platform or an existing user, here’s how you can make the switch:
New Members: If you’re downloading Airvet for the first time, your account creation process will automatically match your device’s default language. If your device is set to Spanish or French, you’ll be able to choose your preferred language as you set up your account.
Existing Members: Already have an Airvet account? No problem! You can update your language preferences at any time by visiting your user profile settings in the app. Simply select Spanish or French as your preferred language, and the app will adjust accordingly.
Family Sharing comes from a problem many of the members faced: how can their pet receive quality Airvet care if they’re away for work, travel, or something else? With Family Sharing, members can now share your Airvet benefit with your family, friends, or other trusted caretakers to make it easy to access 24/7 virtual vet care for your pet no matter who is looking after them.
How to Use Family Sharing:
In 2024, Airvet has invested in gathering veterinarian specialists to help treat our members’ pets. These vets include behavioral specialists, dietitians, and more to help your pet live their happiest, healthiest, and longest lives. In 2024, we’ve introduced:
These are all in addition to your first three specialized visit types launched in 2023, Diet Consultation Visits, Prescription Visits*, and Find a Clinic Visits.
Each visit is designed to last about 15 minutes and provide a specialized and personalized support plan for your pet. These visits come at no additional cost to employees.
To access Specialized Visits:
*Prescription Visits are only available in select states
Our collaboration with leading pet brands enhances our mission to help pets live their happiest, healthiest, and longest lives. Partnerships with brands like Rover, Small Door Veterinary Clinic, and Spot Pet Insurance, ensures pet parents can get access to everything they need for their journey through Airvet’s platform. In 2024, we’ve added these new discount partners to our platform:
To access Discounts:
The ability to request prescriptions through Airvet was launched in 2023, starting with the state of Virginia. In 2024, we’ve expanded to over a dozen additional states, including:
With more on the horizon in 2025!
To access Prescription Visits:
From engaging videos by our Airvet vets and vet techs to insightful articles, the Suggested Content section offers vet-curated resources to help guide you on your pet parent journey. The Suggested Content section of our app provides valuable resources and support for pet parents led by our very own Airvet vets.
To view Suggested Content
Tap on any content piece that interests you!
Open the Airvet app
Scroll down on the homepage to the section entitled “Suggested Content”
Not only did we grow our platform offerings and capabilities in 2024, but we also grew Airvet’s impact on thousands of pet parents’ lives.
2024 was a huge year for helping pets. In 2024, we saved pet parents over 11,000 hours in in-person vet visits, as well as an average of $900 in savings per pet parent, per month. Beyond hours and dollars, we also gave pet parents peace of mind knowing they had the tools they needed to support their pets.
Why? The rise in pet ownership, coupled with a growing vet shortage and limited access to care, has placed a financial and emotional burden on many employees. The rising costs of pet care are driving families into debt, with few accessible resources to help mitigate expenses or provide preventive care, as traditional solutions like pet insurance often fall short.
It’s no surprise then that pet parents who had Airvet as a benefit relied heavily on it this year. 70% of unnecessary vet visits are avoided with Airvet, which means employees can stay focused at work instead of taking time off to go to vet, urgent care, or ER. And, this year, Airvet saved employees on average $900+ per year per pet on avoided vet bills.
Curious as to the most common visit types at Airvet? This year, the top 10 visit reasons were:
But it goes beyond emergency care at Airvet, we also offer specialized visits with behavioralists, dietitians, and more! Here were our top 3 speciality visits in 2024:
Our progress doesn’t stop at leveling up our platform and expanding our reach to thousands of new pet parents this year. We also hit several big milestones in 2024, like a world class NPS, that are worth celebrating!
At Airvet, our commitment to our clients is only rivaled by our passion for pets — and that’s saying something! That’s why we’re proud to announce our latest achievement: a Net Promoter Score (NPS) of 93. This marks our second consecutive year receiving a ‘World Class‘ rating from our clients, and it’s our highest score to date.
Achieving an NPS of 93 not only validates our efforts to enhance customer experience but also strengthens our resolve to exceed expectations and drive positive outcomes for our clients and their employees. We can’t wait to continue serving our clients and their pets in 2025!
In 2024, Airvet has achieved SOC 2 Type II certification, a significant milestone in our journey toward ensuring top-notch security and trust in pet telehealth. The privacy and security of our client information is our top priority. SOC 2 Type II certification is our way of proving that. It shows that we’ve got robust internal controls in place to protect your sensitive data and maintain the highest standards of security. So when you trust us with your employee data, you can rest easy knowing it’s in good hands.
It’s no surprise that National Pet Day is a big deal here at Airvet! This year we went all out and held over a dozen events with employers and for the general public alike. We had thousands of pet parents ready to learn about the impact of Airvet and how to help their pets live their happiest, healthiest, and longest lives.
Some of the highlights included…
Duncan Micallef SVP & Global Head of of Total Rewards at Pepsico, Ben Morrison, VP of People Services at Congruex, and our CEO & Founder Brandon Werber came together live, pets included, to discuss the importance of pets on National Pet Day. You can still watch it on-demand here!
Pet photo contests with hundreds of submissions, including…
And dozens of pet parent questions answered!
In 2024 we ran a nationwide survey to discover the key challenges pet parents face. The growing expense of pet care is putting significant financial pressure on families, with many finding traditional options like pet insurance increasingly out of reach. This financial strain is compounded by the fact that a large majority of pet parents—74% according to our research—have had to take time off work for pet care. These absences not only impact their productivity but also add to their financial and emotional stress.
Employers are in a unique position to address these challenges, and our 2024 survey uncovers key insights that can help HR leaders support their teams more effectively.
You can see what we uncovered by downloading a copy of the survey here!
This year, we were excited to be on-site with dozens of employers during their busy open enrollment season to share Airvet with their teams. On the whole, the reactions we received from employees was nothing short of heart-warming. The love, surprise and appreciation for this truly thoughtful benefit was readily apparent.
Check out some photos of our team in action at this year’s events across the country!
It’s safe to say 2024 was a jam-packed year for the Airvet team, but we’re not done yet. In 2025, we are gearing up for even more platform updates, expansions, and more. Keep reading for a sneak peek…
Airvet is going global! We’re projected to expand our offerings beyond the United States and Canada beginning Winter 2025!
While we added a dozen new states this year, we aren’t done yet! As states pass new laws we’ll be able to continue our expansion and prescription support.
As we close the book on an incredible year, it’s clear that 2024 was a defining chapter in Airvet’s journey to transform pet care. Together, we’ve made strides in accessibility, innovation, and impact—bringing meaningful solutions to pet parents and employers alike. But this is only the beginning. In 2025, we’ll continue to push boundaries, reach new families, and deliver care that pets deserve and pet parents trust.
